Refund & Cancellations
Refund and Cancellations
Change of mind
Please choose your goods carefully, as we do not support a “change of mind” policy. We do not accept return or exchange if the products don’t suit your premises or needs.
Measurement
Please make sure to measure doorways, hallways, and any other openings through which the furniture will need to pass, and account for any potential obstructions. We are not obligated to refund or exchange your purchase if the furniture fails to fit due to incorrect measurements.
Additionally, we will not attempt to deliver goods into your home if there is any risk of damage from trying to fit them through doorways, hallways, or other openings, or over fences.
In special circumstances, if we agree to a return, a restocking fee of 15% will apply. The cost of return shipping will be the responsibility of the buyer.
Please note that delivery charges, assembly fees, and any costs associated with delivering items upstairs (if applicable) are non-refundable.
Order
Non-customized products
We charge 30% of the full amount as deposit, full payment is required before delivery.
You may cancel any non-customized item within 7 days before delivery without incurring any fees. Cancellations made after this period will be subject to a 15% restocking fee based on the full purchase amount.
Customized products
30% of the full amount as deposit is required, this deposit is non-transferable and non-refundable.