Delivery & Shipping Policy

Shipping Policy

At Home Elements, we are committed to delivering high-quality furniture and home décor across New Zealand with reliable and efficient shipping options. Please review our shipping policy below.

Delivery Areas & Services

Auckland Metro (Within 30km Radius)

· We offer a two-man white glove service delivery within a 30km radius from our showroom at 14 Botha Road, Penrose, Auckland.

· Standard delivery times typically range from 3-7 business days, depending on availability and scheduling.

White Glove Service

· Our White Glove Service ensures a premium delivery experience, including:

o In-home placement of your furniture in your desired room.

o Unpacking and assembly of eligible items.

o Removal of all packaging materials.

Other areas

· Orders outside Auckland are shipped via freight carriers to ensure safe handling of large and bulky items.

· Delivery times vary depending on the location but generally range from 5-14 business days.

 

Shipping Costs

· Shipping costs vary based on location, size, and weight of the item.

· The final shipping fee will be calculated at checkout or provided upon request.

· If you are purchasing multiple items, we may be able to combine shipping to reduce costs.

· Please contact our team before placing your order to confirm if combined shipping is available for your selected items.

 

Order Processing & Dispatch

· Orders are typically processed within 1-3 business days before being dispatched.

· Once your order is shipped, you will receive a tracking number (where applicable) to monitor your delivery status.

 

Delivery Conditions

· Customers must ensure that the delivery address is correct and accessible. Additional fees may apply for redelivery if no one is available to receive the order.

· If there are any special delivery requirements (e.g., difficult access, stairs, or narrow entryways), please inform us in advance to avoid delays or additional charges.

Damages & Issues

· We take great care in packaging and handling your order. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue.

· Any claims for damaged or missing items after this period may not be accepted.

Rural & Remote Deliveries

· For rural or remote areas, delivery times may be longer, and additional freight costs may apply. Please contact us for a shipping quote before placing an order.

For any questions regarding our shipping policy, or to inquire about combined shipping, feel free to contact us.